Alex Carlson has been a desktop support associate for The New England Center for Children (NECC) for more than two years. He was nominated by a colleague because he has been “an integral part of our Information Services team for the past two years. With his extensive knowledge of desktop support and technical troubleshooting skills, Alex has played a crucial role in ensuring that our systems run smoothly, and our employees have access to the technology they need to do their jobs. Alex is a dedicated team player, always willing to go above and beyond to provide excellent customer service and support. His expertise and commitment have made him an invaluable member of our team.”
What is your favorite part of your job?
My favorite part about my job is being able to help people and help them learn more about technology to better answer their questions.
What are your duties as a desktop support associate?
My duties as desktop support associate are to help staff with any technical issues they may have. Whether it’s replacing surface laptops or team iPads, or just helping solve tech questions. There is no obstacle I won’t overcome to help the end user’s needs. I also help by going out to residences that need on-site support.
Why NECC?
Being someone who is on the autism spectrum, I feel that NECC does a lot of great work towards helping kids with autism.
Even though I am not part of the direct care of the children, I feel great to be a part of the NECC community and what they are striving towards.
What hobbies do you enjoy doing outside work?
I love working on my car and playing video games. Also, I love taking my dog, Ruby, out for walks.
Who is someone you look up to?
I look up to my parents the most. They helped me find my career path in IT and have been supportive ever since I started. If it wasn’t for them, I wouldn’t be where I am today.
What is your life philosophy or motto you like to live by?
“My past is not a memory. It’s a force at my back. It pushes and steers. I may not always like where it leads me, but like any story, the past needs resolution. What’s past is prologue.”