Crisis Management 

For over 35 years, The New England Center for Children (NECC) has taught children and adults who exhibit some of  the most difficult types of unpredictable, aggressive, self-injurious and violent behavior. Our daily experience in working with children with autism and related disorders has enabled us to develop proven techniques that can help de-escalate and maintain safety in the most volatile situations.

CALM® is a set of procedures designed to avoid physical confrontation, to de-escalate physical confrontation if avoidance procedures are not effective and to manage crises in the safest way possible. CALM procedures are not intended to be used as a behavior intervention program or to reduce challenging behaviors. Often times, CALM procedures require some physical contact between a staff and student. For that reason, the procedures are reviewed by doctors and deemed safe when implemented exactly as taught. These procedures were developed specifically for professionals working with students with autism and related disorders and intended to be used with children 5 years of age and older.

CALM Training Options

Basic CALM Training

This two-day course provides an overview of the Massachusetts Department of Elementary and Secondary Education (DESE) regulations regarding the use of physical restraints in public schools as well as de-escalation methods, preventative methods and safely precautions. Basic CALM also teaches standing and seated physical holding skills and movements. This class meets the Massachusetts DESE requirements for restraint training.

Expanded CALM Training

This three-day course covers all of the topics included in the Basic CALM training with additional seated restraints and floor restraints.

Training of Trainers

The CALM Training of Trainers class certifies participants to teach Basic or Expanded CALM procedures to others at their school or agency. The Training of Trainers class is perfect for schools training a large number of staff in CALM procedures, or for schools located outside of New England.

We have been using the CALM method for over 3 years and there has not been one complaint about the method. We have been especially happy with the physical skills training. The method has proven to be safe and effective with our clients. And the training itself, organized so that successive skills build upon each other, has worked well to insure that our staff learn and are competent in the methods. The NECC staff has been helpful and responsive to our questions and concerns. We chose CALM after researching a number of other popular methods, and we are very happy with our choice.
-Private Agency Clinical and Training Director

For additional information regarding any of our consultation and related services contact us at 508-481-1015 or e-mail